![]() ![]() I contacted customer service quick and easily via TuyaSmart and they responded fairly quickly within 3 hours on instructions on how to restore the device connection by pressing the button on the device for 6-8 seconds. There was an error message stating the device was offline. On a few occasions Alexa would inform me of trouble connecting to the device and we weren’t able to connect via TuyaSmart either. It is fast and works great with Echo / Alexa. This device and app was very easy to set up and works great, and I only have a few recommendations for improvement to make this a five star □ □□□□ winner. Please make the fix for I sell these devices and do not want anymore calls or returns because of goofy programming. Other than that TuyaSmart is super fast and responsive and works great with Alexa. The other thing is make it understand its geographical area and whether you use military time or standard 1-12 as well as Celsius vs Fahrenheit. To confusing to have a scene adjustment and then a separate feature of just time adjustment. ![]() Scene would be great if you are grouping devices together to create a scene between multiple devices. Then for the other two in the middle allow a set time with the very last timing adjustment to allow for sunrise/sunrise adjustment or a specific time. It would be nice in the timer section to give your first option a sunset/sunset adjustment feature then a specific time. I would give it 5 stars if you fix the recommended issues below. This device works great However, I can see how some consumers could get really confused when setting the time for astrological timing. Suffice it to say that I love these! They do the drug easily and reliably from anywhere you have access to Wi-Fi. Additionally, they are smaller than any of the others I have found-taking up just a tad more room then hey single plug and, most important Lee, not covering the second outlet on the wall plate. Please plug seem to have worked out all the bugs found in earlier and clumsy or attempts. It took me a total of five minutes to successfully install three of these-two for lights and one for a radio. With one major brand, it took nearly an hour and additional time on the phone with the helpdesk to get a single Wi-Fi hub let plug up and running. Also, the expense can get out of hand when you need it to be several of them. The consistent problem has been the inconsistent ease of installation and performance of the available plug-in devices. It helps me feel more secure when I am not home. I have become a fan of Wi-Fi controlled lights and household devices that I could activate from my iPhone app when I am away. ![]()
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